These terms and conditions govern your use of our website. Please read these terms in full.  Your continued use of this website confirms your acceptance of these terms. Similarly, by completing the checkout system on our online shop you confirm that you have read, understood and agree to all information, terms and conditions on this page.  We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion.  Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

You may print and download material from the blog provided that you do not modify or reproduce any content without our prior written consent.

All images, text, and Cut Files by Pretty My Page are Copyrighted to Pretty My Page. The layouts, projects and cut files shared on this website are for inspiration purposes only and should be credited as such.  They are not to be copied for use in publications, contest entries or design team applications.

Any material submitted to this website by anyone other than Pretty My Page, will be considered non-proprietary and non-confidential, other than personal information which is covered in our Privacy Policy.  All material submitted should have all necessary consents and should be in accordance with common decency and not in breach of any UK laws.

Links to third party websites from this website do not constitute endorsement.  If you wish to link to this website then you must ensure correct representation and intellectual property rights, and / or prior written agreement.

Whilst all reasonable steps have been taken to ensure the information contained on this website is accurate, we do not provide any guarantees and we are not liable for any loss or damage as a result of using this material.

Dispatch

Our posting/working days are Monday – Friday. We do not dispatch orders during weekends or bank holidays. We aim to dispatch orders within 3 working days of receipt of payment, excluding cut files which are made to order which we aim to dispatch within 5 working days. The majority of orders are dispatched next day but this cannot be guaranteed. In the event that stock is not available or any reason that your order is delayed we will contact you by email to let you know the situation.

Our postage and packing rate for standard orders is now £2.50 and FREE over £50.  All items will now be sent 2nd class unless you contact us for a speedier delivery.  Most items require packing in a pizza style box but if your purchase can be sent in an A5 envelope then please contact us to arrange a special postage rate. Items are tracked automatically through My Hermes but we do not use tracking with Royal Mail or insurance with either company unless requested by the customer at extra cost. This keeps your postage costs at a minimum.  If you prefer us not to use My Hermes then please e-mail us to let us know.  My Hermes aims to deliver withing 3 days (for first attempt) but can take up to 5 days.

We adhere to Royal Mail’s lost parcel guidelines. Lost parcels will not be resent until 15 working days have lapsed since the parcel was sent. It is the customer’s responsibility to ensure that the correct address is provided in full. We cannot accept claims for missing parcels where an incorrect or incomplete address has been provided.

Please note that we will not accept instructions to leave parcels in bins of any kind. Requests for parcels to be left outdoors or in unsecure locations are entirely at the customer’s risk, your written request on your order will be proof of this. No claim for damage due to loss, theft or poor weather conditions will be accepted in these cases. By requesting that parcels be left in outdoor or unsecure locations, the customer is accepting these terms and waiving their right to claim for lost or damaged parcels.

We make every effort to ensure your purchase reaches you as quickly as possible and we are not liable for any delay outside of our control caused by Royal Mail or any other delivery service.

Privacy Policy

Pretty My Page is committed to ensuring that your privacy is protected. We only collect information that pertains to your order, delivery and payment details and only for these purposes and for our own internal record keeping.  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  Occasionally we may use the information we hold to send you a newsletter regarding updates to Pretty My Page.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  Please contact us if you wish to have a copy of the information we hold on you.  If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment

We accept most credit, debit cards and also PayPal payments.  All card payments are made through the secure online PayPal server because it is safe and secure for our customers.  Even though we use PayPal to process credit and debit card payments, you do not need a PayPal account to pay.  We are proud to be a verified PayPal business.  We are only able to accept payment in the form of cash or cheques in person at our pop up shop sites.  Payment must be made for all orders at the time they are placed as we are unable to hold items in reserve.

Undelivered Items

If items are delivered when you are not at home, Royal Mail will leave a card for you to pick up your order from the local delivery office.  My Hermes will attempt to deliver the parcel 3 times.  On the very rare occasion packages are returned to us due to non delivery, they will incur an admin fee of £10 per order.

If you wish to have your order re-delivered, you must contact us within 48 hours to pay the admin fee and then your order will be sent out again and your postage charge invoiced to you.

If you choose to have a refund instead, we will refund the original amount paid for your order minus the admin fee of £10 to cover the postal charges for the original shipping & the returns of the undelivered package.

Any claims for non-delivery must be made within 30 days of purchase. Any claims for shortages must be made within 2 days of delivery. NO CLAIMS WILL BE CONSIDERED AFTER THIS TIME.

 

Returns and Refunds

We hope that you love your purchases but in the event that you are not completely satisfied with your order, returns are accepted within 7 working days. Goods must be returned in their original packaging in a re-saleable condition, i.e. unopened, unused and in the original packaging. Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited.  P&P costs are non-refundable in this instance. There is also a £5 admin fee for returned items that are found not to be faulty.  Please note that we will not accept liability for loss of goods being returned so we strongly advise that you take the necessary insurance (Certificate of Posting or Recorded Delivery).

A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

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